Should you ever experience a problem with your website and be incapable of fixing it yourself, ask the respective hosting company’s help desk support team to assist you to get the website back online. A speedy resolution would be best, but many companies answer within 24 hours or even more, especially if you’re doing business with a hosting reseller. Even if the problem can be sorted out without much effort, your website may not function satisfactorily or it may not be accessible whatsoever for a long time period, so you may lose prospective clients as it is pretty unlikely that anybody will ever return to a site that is broken. Because of this, you need to make certain not only that you can touch base with your hosting provider, but also that they can reply and assist you in a timely manner. If a software app update does not proceed as planned or you delete something by chance, for instance, the site should be fixed swiftly so as to prevent extended unavailability.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed max reaction time for any ticket that you submit or any e-mail that you write is only one hour, even if you contact us during weekends and national holidays. Irrespective of the essence of your issue or enquiry, we’ll lend a hand instantaneously and will provide you with the necessary info to solve any problem with your sites. The actual response time normally doesn’t surpass 15-20 minutes, which is the reason why you can just forget about waiting for hours on end to get an issue resolved or even worse – waiting around a whole day only to receive an answer that more information is required whilst nothing’s solved. We will give you assistance without delay as we understand exactly how expensive time can be in the dynamic digital era. The 60-minute response guarantee is valid for any technical or billing question that you may have with regards to our Linux cloud web hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from our company, you can take advantage of our astonishingly fast support service. You’ll obtain an answer to any ticket submitted via the hosting Control Panel or email sent to our technical and client support team in no more than an hour. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. It often takes considerably less time to explore and fix a problem. We’ll supply you with more details if the solution involves something that has to be done on your end. In case you contact us during weekends or legal holidays, the response time will be absolutely the same and given that our support staff is on duty 24x7, you will obtain quick help for virtually any general, technical or billing issue regardless of what time it is.