24/7 Customer Support in Cloud Web Hosting
We acknowledge the significance of receiving assistance promptly, that's why our cloud web hosting services feature 24/7 tech support along with various ways of communication. In case you don't have an account yet, you can phone us or take advantage of our live chat and talk to a live representative, so as to find out about our services or check if our servers meet the system requirements for your web sites. Thus, you will not end up ordering a service that you cannot use effectively. If you already have your account with us, you can open a support ticket from the Hepsia hosting Control Panel in case the issue is strictly technical or it requires more analysis. In contrast to the majority of suppliers on the market, we respond to all the tickets within an hour, so you won't need to wait for a whole day. Our support services are accessible twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how important it is to get timely support, particularly when your site is not functioning as it should be for some reason. All our Linux semi-dedicated packages come with 24/7 customer and tech support, which means that if something happens, you'll be able to use a number of methods to let us know - phone line with a couple of local numbers globally, live chat, e-mail messages and support tickets. The first two methods are for billing, pre-sales and basic issues, so in case you do not have an account yet, for instance, you can get more information regarding our services, or we will assist you with less demanding tech issues. The second two methods are for solely technical matters or everything that is more time-consuming since it's easier to follow the dialogue between you and our tech support crew. The warranted max answer time for them is only one hour, the typical one - 15-20 min, so you won't need to wait for an entire day in order to receive assistance as you may have to do when using the services of various other providers.
24/7 Customer Support in Dedicated Hosting
All of the dedicated server packages that we provide include 24/7 support via different means of communication and with a 1-hour max reply time guarantee. When you want to find out more about the packages or you have various general or billing questions, you are able to call one of the local numbers that we have around the world or you could use our live chat support and talk with a live agent. For strictly tech difficulties that require the help of a technical support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an e-mail message, because these channels are more appropriate to keep track of a particular problem. The reply time for them rarely surpasses 30 minutes, therefore you can forget all about having to wait for an entire day to get support. Our support service is available for all of the server-related issues, which includes the pre-installed software. In the event that you want support for third-party applications, you may consider acquiring the Managed Services upgrade that we offer with all the plans.