Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we’re using for our Linux cloud web hosting packages isn’t separate from the web hosting account. It’s part of our all-encompassing Hepsia hosting Control Panel and you will be able to visit it whenever you want with only a few mouse clicks, without the need to leave your account. The ticketing system features a quick-search box, so you can find virtually any ticket that you have opened in the past, if required. On top of that, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can find out how to solve a given issue even before you open a ticket. The ticket response time is no more than sixty minutes, which goes to say that you can receive quick assistance whenever you need it and if our support team advises you to do something inside your account, you can do it immediately without needing to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we are using is incorporated into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated packages, so you will not require a separate platform to get in touch with our customer service staff – you can do this on the spot in case you encounter a challenge. Sending a new ticket takes a few clicks and finding an older one is equally easy. With our clever search filter, you can quickly track down any ticket that you’ve already opened. You can send a ticket at any moment whatsoever as our customer support staff representatives are on duty around the clock and respond in less than 60 minutes, although it rarely takes that much to get help. With Hepsia, you will have everything in a single place and you can just forget about the need to sign in and out of two or more platforms to fix a simple problem.