Customer Support Channels
A 1–Hour Ticket Response Guarantee
All your assistance requests will be attended to in no more than one hour after the trouble ticket or e–mail was submitted. If your case calls for additional assistance from a server admin, we will direct the trouble ticket or the e–mail to the person in charge, right away and will leave a comment to inform you that more time will be needed for finding a solution. If you order the Administration Services package, all of the server administration tasks included there will be performed whenever you specify.
An Exceptional Help Desk Support Service
Our help desk support team will be available to you 24–7–365 should you need assistance working with our Site Control Panel or with any of the apps that we preinstall on your behalf on the server. What is more if you need assistance tackling all the daily admin tasks on your dedicated web hosting server, you can examine our Administration Services package, that includes backup space, Operating System updates every week, troubleshooting and installation services, server monitoring and rebooting procedures, etcetera.
An Intuitive Help Section
Our Site Control Panel has been preinstalled for each Linux dedicated servers hosting package. Among its characteristics is a rather handy integrated knowledge base that will guide you step by step on all the actions that you can carry out. Most help articles also video versions that show all the operations that you can carry out in a highly illustrative manner. You will find all the how–to articles and the video tutorials in the upper right corner of each section of the Site Control Panel.