A live chat is a real-time way of communication between a website hosting provider's support crew and its clients. It is an efficient way to receive some info about the web hosting services or get some problem resolved because you are speaking with a live agent. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the smaller chance of mistakes when you exchange info such as usernames or domain names, the faster response time since the communication is live and the fact that you don't need to stay on the chat constantly - you're able to do something else while the agent examines the issue in question. Furthermore, you're able to connect with a live chat room from any computer which is connected to the world wide web, avoiding the telephone rates that you will need to pay if you're calling to another country.

Live Chat Support in Cloud Web Hosting

As a part of the support services that we supply for our Linux cloud web hosting packages, you will find live chat support that is online all the time, even on holidays. You're able to get in touch with us regardless of whether you already have an account or not, as we will support you with all kinds of things, ranging from supplying you with common info about our services in case you are not a client yet and you are thinking about ordering one of the packages, to helping you with setting up an email account in an e-mail client. A part of the issues are more technical and time-consuming, so you will have to use the ticketing system which is incorporated into our Hepsia hosting Control Panel, but we can save you time and help you in real time on our live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is available to all our future and present customers. If you're thinking about a new hosting account, you are able to chat in real time to one of our agents and receive more info about our Linux semi-dedicated packages so as to choose the right plan for your web sites. In the event that you already own an account with us, we will assist you in a very timely manner with general, billing and 1st level techmatters. Even though sometimes you may have to open a support ticket because there are issues that cannot be resolved through a live chat, we can help you with various standard tasks, like setting up an e-mail account in an e-mail client or redirecting one domain name to another one. Thus, you'll benefit from timely support and you'll save a lot of time.