In case you've ever had a cloud web hosting account in the past or you have dealt with any other kind of online service, you're probably well aware from your personal experience that for many things it's better to talk to a live person on the telephone than to exchange tickets or email messages. If you want to learn more about a particular service before you purchase it or in case something small-scale should be made, for example, it is much easier and a lot faster to do it real-time. If you have the option to talk with representatives by phone, it's very likely that you are working with a real web hosting supplier, not just a reseller. The level of support that you can get on the phone varies between different providers - from general matters to expert technical support. Usually the majority of providers will offer you pre-sales assistance and first level telephone support, while more complex tech issues are managed via electronic mail and tickets.

Phone Support in Cloud Web Hosting

Since we have live phone support 14 hours a day, you are able to get in touch with us and speak with our customer support agents to find out more about all Linux cloud web hosting packages that we offer and make sure that our servers meet the system requirements for your web sites before purchasing anything. For your benefit, we now have phone numbers on three continents and you are able to call the one closer to you - in the United States of America, the United Kingdom or Australia. In case you're already a customer, you'll be able to give us a call about general and billing matters, and about some technical matters. In case the problem is strictly technical or it can take longer time to analyze, you'll have to use our ticketing system, that will enable both you and our technical support team to monitor the information supplied by each side.

Phone Support in Semi-dedicated Hosting

We offer live telephone support 14 hrs a day as a part of the support services for each and every semi-dedicated server package that we provide. Considering that some issues are more complex and time-consuming, you may have to open a ticket in case you come across such an issue, still for all the general, billing or minor tech issues you can always phone us and we'll help you right away so as to save you the time you'll have to spend on creating a support ticket. Even if you don't have an account yet, you will be able to find out if you can host your websites on our innovative cloud platform or you'll be able to get any other general info on our semi-dedicated solutions. We now have local numbers in the USA, Great Britain and Australia as well as a global number, therefore you will be able to call the one which is nearer to your location.